FAQ & Knowledgebase

Answer Faster. Educate Better.

Empower users to help themselves with smart FAQs, dynamic knowledge hubs, and AI-driven suggestions embedded in your system.

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Proline
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Proline

FAQ & Knowledgebase

Enable customers and teams to find answers instantly with structured FAQs, self-help articles, and intelligent search.

Structured FAQs

Structured FAQs

Organize frequently asked questions by category for quick reference and easy understanding.

Self-Help Articles

Self-Help Articles

Publish rich content guides, how-tos, and troubleshooting steps that empower users to resolve issues on their own.

Smart Search

Smart Search

Leverage intelligent keyword suggestions and filtering to help users find the right answers in seconds.

FAQ & Knowledgebase Modules

FAQ Builder

Design and manage categorized FAQs for product, service, or operational clarity.

Knowledgebase Articles

Publish guides, how-tos, and SOPs for self-service and team reference.

Article Feedback

Collect user feedback and ratings to improve help content over time.

Smart Search & Tags

Enable quick discovery of relevant answers using keywords and tags.

Version Control

Maintain historical versions of documents for audit and change tracking.

Access Permissions

Control who can view or edit FAQ sections based on roles or departments.

Suggested Articles

Show related help articles automatically based on user queries and page views.

Multilingual Knowledgebase

Provide localized content in multiple languages for broader accessibility.